Privacy policy

At Custom Healthcare, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This privacy policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

1. Who We Are

Custom Healthcare is based in [Your Company Address].
For any privacy-related concerns, you can contact us at:
Email: info@custom-healthcare.com
Phone: 2564854621

2. Information We Collect

We may collect the following types of personal data that you provide:

Comments/Reviews: When you leave feedback, we collect the data entered into the review form, your IP address, and browser user agent string for spam detection.
Media: If you upload images, please avoid including embedded location data (EXIF GPS), as others may extract that information.
Cookies: Cookies may store your name, email, and website for future convenience. You can control cookie preferences via your browser settings.

3. Why We Collect Your Data

We use your personal data to:

Process and deliver your orders.
Communicate regarding your orders and services.
Improve the website and overall customer experience.
Send marketing communications, if you’ve opted in.

4. How We Use Cookies

Essential Cookies: Enable core website features, such as login and comment functionality.
Non-Essential Cookies: Used for analytics and user behavior tracking. You may disable these through your browser.
Cookie Retention: Login cookies last 2 days; screen options cookies last 1 year. “Remember Me” will keep you logged in for 2 weeks.

5. Sharing Your Data with Third Parties

We may share your data with trusted service providers to fulfill our services:

Payment Processors: For secure transaction processing.
Analytics Providers: To improve website functionality and performance.

These parties are contractually obligated to handle your information securely and solely for the intended purposes.

6. How We Protect Your Data

We take strong precautions to prevent misuse, loss, unauthorized access, or disclosure of your personal data, using encryption and secure storage systems.

7. How Long We Retain Your Data

Comments and Metadata: Retained indefinitely to support follow-up interactions.
User Accounts: Personal data in user profiles is stored as long as the account is active. You may edit or delete your profile at any time (excluding your username).

8. Your Rights Over Your Data

You have the right to access, correct, or delete your data. To request a copy of your personal information or request data removal, contact:
Email: info@custom-healthcare.com

9. Complaints Handling

If you believe your data rights have been infringed, please contact us directly at info@custom-healthcare.com or call 2564854621.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

11. Visitor Comments and Spam Detection

Visitor comments may be reviewed by automated spam detection services. When requesting a password reset, your IP address will be included in the email for security purposes.